Refund Policy
Last Updated: July 2026
At Good Price Wholesale (GPW), customer satisfaction is important to us. If you experience an issue with your order, please contact our Customer Support team at support@gpwstore.com as soon as possible.
Order Changes & Cancellations
Customers have 30 minutes from the time an order is placed to request changes or cancellations.
Requests received after the 30-minute window may already be in processing and may be subject to a 20% restocking fee if cancellation is approved.
Returns & Claims
Customers have 7 business days from the date their order is delivered to report any of the following:
Damaged products
Missing items
Lost packages
Incorrect shipments
Return requests
Claims submitted after this period may not be accepted.
Customer Responsibility
If the return is requested for reasons not caused by GPW (including buyer’s remorse, ordering the wrong item, or no longer needing the product), the following fees may apply:
20% Restocking Fee
Return shipping costs
If an order is refused or rejected by the customer after shipment, the customer will be responsible for all return shipping charges and applicable restocking fees.
GPW Responsibility
If the error is due to GPW, including:
Incorrect product shipped
Manufacturer defect
Products damaged during shipment
Missing items due to packing error
GPW will cover the appropriate replacement or refund, and any applicable return shipping costs.
Shipping Charges
Shipping charges are refundable only if:
The incorrect product was shipped by GPW
The product arrived defective
The shipment cannot be fulfilled due to an error by GPW
Shipping charges are not refundable for customer-requested returns.
Final Sale Items
The following items are considered Final Sale and are not eligible for return or exchange unless defective upon arrival:
Disposable Vape Devices
E-Liquids
Nicotine Products
Opened Consumable Products
Clearance Items
Custom Orders
Special Order Products
Expiration Dates
Products with expiration dates will display the expiration information on the product packaging or accompanying documentation whenever applicable.
Return Shipping
Customers are responsible for securely packaging returned merchandise.
Returned products should be shipped using a trackable shipping service to ensure proper delivery.
GPW is not responsible for returns that are lost or damaged during return transit.
Return instructions will be provided after a Return Authorization (RA) has been approved.
Product-Specific Return Policy
Hardware
Hardware products may be returned within 7 business days of delivery only if they contain a verified manufacturer defect.
This warranty does not cover:
Physical damage
Water damage
Abuse or misuse
Improper installation
Normal wear and tear
Cosmetic damage
After the warranty period has expired, customers should contact the product manufacturer directly when applicable.
Disposable Vapes & Consumables
For health and safety reasons, all sales of:
Disposable Vapes
E-Liquids
Nicotine Salts
Hemp Consumables
Gummies
Similar consumable products
are final unless the item is defective upon arrival.
Glass Products
Glass products, water pipes, and similar fragile items must be inspected immediately upon delivery.
Claims for broken or damaged glass must be submitted within 48 hours of delivery.
To process the claim, GPW may require:
Clear photographs
Video showing the damaged product
Original packaging
Packing slip
Failure to provide requested documentation within 7 business days may result in denial of the claim.
Conditions for Returns
Returned merchandise must:
Be unused whenever applicable
Be in original packaging
Include all accessories, manuals, and components
Include original UPC labels when applicable
Be in resalable condition
All returned merchandise will be inspected before a refund or credit is approved.
GPW reserves the right to deny returns that do not meet these requirements.
Promotional Items
If a purchase included free promotional merchandise, those items must also be returned before a full refund can be issued.
Case Quantity Purchases
Products purchased by the case must be returned in full case quantities.
Partial case returns may receive a prorated refund based on the applicable unit pricing.
Clearance Items
All clearance, closeout, liquidation, or discontinued merchandise is considered Final Sale.
No refunds or exchanges will be issued.
Refund Processing
Approved refunds will be processed using the original payment method.
Please allow up to 7 business days after the return has been received and inspected for processing.
Depending on your financial institution, the refund may take additional time to appear on your statement.
Missing Items
If your shipment appears to be missing products:
Inspect the entire package carefully.
Check whether smaller products were packed inside larger boxes or containers.
Compare the shipment with your packing slip or order confirmation.
If items are still missing, please email support@gpwstore.com with:
Your order number
Photos of everything received
A copy of the packing slip
A description of the missing items
Our team will investigate your claim promptly.
International Shipments
For international shipments, responsibility transfers to the customer once the order has left GPW’s warehouse and has been accepted by the designated carrier or freight forwarder.
GPW is not responsible for:
Customs delays
Import duties
Taxes
Seizures
International shipping damage occurring after carrier acceptance
Lost shipments caused by freight forwarding services selected by the customer
If items are missing due to inventory shortages, GPW will notify the customer and issue a refund or arrange shipment once inventory becomes available.
Contact Us
If you have any questions regarding this Refund Policy or need assistance with a return, please contact:
Good Price Wholesale (GPW)
Email: support@gpwstore.com